• At Dollsbloom, we want you to love your new doll. If for any reason you are not completely satisfied, we are here to help with a straightforward return process.

1. 28-Day Change of Mind

🗓️ We offer a 28-day return window from the date you receive your delivery.

  • Condition: Items must be in their original, unused condition with all packaging intact.
  • Multi-buy Offers: If you purchased dolls as part of a "Buy One Get One" or a bundle offer, all items in that bundle must be returned together. We do not accept partial returns for these promotions.
  • 🚫 Exclusions: Please note that Sale items are eligible for exchange only and are not valid for a cash refund unless faulty.

2. Faulty or Damaged Items ⚠️

We take great pride in the quality of our dolls. If your item arrives faulty or damaged:

  1. Contact us immediately at support@Dollsbloom.com.
  2. Do not send the item back to the manufacturer.
  3. We will provide a full refund or exchange. If the item is confirmed faulty, Dollsbloom will cover the return postage costs.

3. How to Process a Return

To start a return, please follow these steps:

  • Contact Us: Email support@Dollsbloom.com with your order number and name.

  • Shipping: For "Change of Mind" returns, the customer is responsible for shipping costs. For items over $60, we strongly recommend using a trackable shipping service.

4. Lost Items

If your item is missing, please follow the steps outlined below for assistance and resolution.

  • Claim Process
    If your item is missing, contact support@Dollsbloom.com with your order number. We will initiate an investigation to locate the package.
  • Proof of Loss
    If the item is confirmed lost, we need proof from the logistics company to verify the loss or delivery issue.
  • Resolution
    Once confirmed, you can choose a full refund or a replacement (subject to availability).
  • Customer Responsibility
    If tracking shows the package was delivered, we cannot process a refund unless the logistics company confirms an error in delivery.

5. Refunds 💳

Once your return is received and inspected, we will notify you via email regarding the approval of your refund.

  • Payment Method: Approved refunds are credited back to your original method of payment.
  • Gift Cards: If you paid via gift card, the balance will be credited back to a new gift card.
  • Timeline: Please allow several business days for your bank or credit card company to process the transaction.

6. Late or Missing Refunds

If you haven't received your refund after 10 business days of approval:

  1. Check your bank account or credit card statement again.
  2. Contact your financial institution (processing times can vary).
  3. If you still have questions, reach out to us at support@Dollsbloom.com.

Customer Rights: This policy is in addition to your rights under the Consumer Guarantees Act.